Company:

Customs and Excise - Government department, UK

Who:

Senior and middle level employees

Time period:

Multiple duration and style course – running 4 years, ongoing

Summary:

Customs and Excise has been going through a major change in the last couple of years owing to the ‘Modernising Government’ initiative. Teleios Consulting has been involved at all levels inside Customs and Excise to help them understand, shape and grasp the necessary changes, some of which have been very profound. Courses have dealt with issues such as the goals of the organisation, the way people are led, overcoming traditions and achieving in the new regime.

Known client benefits:

• The development of a Leadership capability, which has included turning vision into strategy, understanding how that strategy affects day-to-day operations and then transforming it into reality.

• Helping senior management to develop a more collaborative and consultative style of operation and then transfer this to employees involved in front-line work.